Last updated: July 29, 2025
By accessing and using the services provided by Hidden Flame ("Company", "we", "our", or "us"), you ("Client", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Hidden Flame provides professional web development and SEO services including:
Each project will be defined by a separate written agreement outlining specific deliverables, timelines, and costs. Changes to the project scope may result in additional charges.
Clients are responsible for:
Service fees will be specified in individual project agreements. Unless otherwise agreed, payments are due within 30 days of invoice date.
Late payments may incur interest charges of 1.5% per month on outstanding balances. We reserve the right to suspend services for overdue accounts.
Refunds will be considered on a case-by-case basis depending on project stage and circumstances. Completed work is generally non-refundable.
Clients retain ownership of their content, trademarks, and proprietary materials provided to us.
Upon full payment, clients receive ownership of custom-developed websites and applications. We retain rights to reusable code, frameworks, and methodologies.
Any third-party software, plugins, or services used remain subject to their respective licenses.
We warrant that services will be performed with reasonable skill and care in accordance with industry standards.
SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Our liability for any claim related to our services shall not exceed the total amount paid by the client for the specific project. We shall not be liable for indirect, incidental, or consequential damages.
We agree to maintain confidentiality of client information and not disclose it to third parties without consent, except as required by law.
You may use our website for lawful purposes only. Prohibited activities include:
While we strive for accuracy, we make no warranties about the completeness or reliability of website content.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Clients may terminate services with written notice. Payment is due for all work completed up to termination date.
We may terminate services immediately for breach of these Terms or non-payment after reasonable notice.
Neither party shall be liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SEO results depend on many factors including search engine algorithms, competition, and market conditions. We cannot guarantee specific rankings or traffic outcomes.
Ongoing maintenance services require separate agreements. We recommend regular updates for security and performance.
These Terms may be updated periodically. Continued use of our services after changes constitutes acceptance of modified Terms.
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with individual project agreements and our Privacy Policy, constitute the entire agreement between parties.
For questions about these Terms, please contact us:
Hidden Flame
0 Imogen Mill
Lizzieburgh SG6 1PR
United Kingdom
Email: [email protected]
Phone: +44(0)692109283
We adhere to professional web development standards and ethical business practices. We are committed to delivering quality services that meet or exceed client expectations.